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Before you contact us:

Please make sure you read the following details:
How it gets to you
FAQ
Quotation Q&A

Please read the following!

We will reply to you within 48 hours of receiving your email
If you contact us using the contact form, or send us an email and do not get a reply from us within 48 hours,
please make sure that the email addresses were entered correctly, and please contact us again.

※If you wish to send an attachment, please tell us so in the contact form.

Most of the emails sent to our store in English will be machine translated to Japanese and then be processed as such.
If we feel a more precise and detailed translation is needed, we will let you know how long it will take via email.

Please keep in mind that for accuracy we will need to disclose the entire contents of the email to the translator, but nothing more.

Regarding contact via email

There have been multiple cases of emails failing to reach our customers who use a free email service.
We apologize for the inconvenience, but ask you to send us a secondary contact address such as a Twitter account or a second email address.
If you are attaching files to your email, be aware that they may not reach us due to email file size limits. Consequently, we ask that you let us know in advance if you do plan on sending us attachments.

About translation

As our workshop is based in Japan we don't have any native English speakers on site.
Therefore all our initial communications will have to be done via machine translation.
This does mean that some word such as the name of characters etc may not be translated accurately.
Once we do form a commission contract all further communications will be done through an English translator.

Please fill all the spaces marked ※.

Name (Full Name)※
Country of destination※

※Due to the nature of international customs, we are not able to deliver our products to certain countries.
※However, we can send a staff member to deliver you your item(s) directly, if you are willing to pay for the relevant expenses needed to do so.
※Please note that if our staff member is stopped by the customs services of the destination country, we are unable to provide a refund. (We will send you the finished product, the packaged product, and the delivery tracking details.)

Email address※

※Please make sure this is accurate.
Secondary contact address

Twitter address, secondary email address etc.
Name of the item you want us to make※

If you have any data or information about your item, please send it to us via email.
Please do not send us URLs of it.
Work that the item originates from
The character who uses it※
Rough estimate of size
Please include units.
【Regarding Shipping】
What do you plan on using it for?※


※Please keep in mind that if you are interested in using these items for cosplay, it will be more expensive and fragile than the typical cosplay item as we go the extra mile to make sure that your item looks the best.

Preferred method of contact※
Are there any alterations you would like to the item, any particular links to reference, questions or rough budgets etc※

◎The more leeway in deadline there is, the more likely the final product will be in better quality.

Desired delivery date※
【Desired delivery date】 		（Currently about 1 year after the contract has been finalized）

Note that there will be an extra charge for express delivery.

It will roughly be around 2-10 times more than a contract without express delivery.
※We apologize for the inconvenience, but due to an increase in demand, we are not accepting express delivery orders at the moment.
We hope you understand.

For more information, please click here
Type of quotation you would like※
【Type of quotation】.

※We place utmost value on recreating items with impeccable accuracy, and usually this requires the use of acrylic as a base material.
Even if the item you want us to make is made out of metal inside of its original world, we find that using real metal doesn't exactly give off the same texture and atmosphere that we fall in love with.





【Making models out of metal also have the following disadvantages.】





※Please note:
Non-metallic models with extra details may use some metallic parts.
Regular metallic models refer to models where an aluminium alloy is used, e.g, for the spine of a sword etc.
Special gimmicks refer to sound effects, lighting, and mechanical parts.

For more information, please check our guide【Type of quotation】.
Case quotations※
【Type of case quotations】.




For more information, please check our guide【Type of case quotations】.
Confirmation※※





※Before you send us the design data about your order, please use the contact form to let us know the details of your order.
If you plan on sending us attachments, please let us know via the contact form in advance.
Depending on the file size or file type of your attachment, there is a chance that we will not even know you have sent us an email.
We apologize for the inconvenience and we hope you understand.
We ask that the attachments are kept under 10 MB.